PRIVACY POLICY
Healey’s Specialist Cleaning Solutions

Introduction
Healey’s Specialist Cleaning Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are
Healey’s Specialist Cleaning Solutions provides domestic, commercial, and specialist cleaning services across Grantham, Sleaford, and surrounding areas.

If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.

What Personal Data We Collect
We may collect and process the following personal information:
• Name
• Address
• Email address
• Telephone number
• Property or service location details
• Booking and service information
• Invoicing and payment-related information
• Any information you choose to provide when contacting us

How We Collect Your Data
We collect personal data when you:
• Contact us via our website
• Use our booking system
• Request a quote
• Book a service
• Communicate with us by email, phone, or message
• Receive an invoice or make a payment

How We Use Your Data
We use your personal data to:
• Provide cleaning services
• Manage bookings and schedules
• Communicate with you
• Issue invoices and manage payments
• Maintain business records
• Improve our services

We do not sell or trade your personal data.

Legal Basis for Processing
We process your personal data under the following lawful bases:
• Contract – to provide services you have requested
• Legitimate interests – to manage and improve our business
• Legal obligation – for accounting and record-keeping purposes

Data Sharing
We may share your data only when necessary with:
• Booking system providers
• Invoicing and accounting software providers
• IT or website service providers

All third parties are required to keep your data secure and use it only for the purpose it was provided.

Data Security
We take appropriate measures to protect your personal data, including:
• Secure systems and software
• Restricted access to information
• Professional email and secure platforms

How Long We Keep Your Data
We retain personal data only for as long as necessary to:
• Provide our services
• Meet legal and accounting requirements

Once no longer required, data is securely deleted.

Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise any of these rights, please contact us.

Cookies
Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Healey’s Specialist Cleaning Solutions using the contact details provided on our website.