Terms OF SERVICE

Service Agreement: By engaging Healey’s Specialist Cleaning Services (“the Provider”), you agree to the terms and conditions outlined herein.

Privacy Policy: We respect your privacy and will only use your personal information for the purposes of providing our services. Your information will not be shared with third parties without your consent.

Force Majeure: Neither party shall be held liable for any failure or delay in performing obligations under this agreement due to events beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions. During such events, both parties will make reasonable efforts to find alternative arrangements.

Scope of Work: Services are carried out based on the condition of the property at the time of arrival and the time allocated. Heavily soiled areas, buildup, or neglected spaces may require additional time or multiple visits. While we always aim to achieve the best possible results, we cannot guarantee the removal of permanent stains, marks, or wear.

Insurance and Liability: All team members are fully trained and take great care when working in your home. However, certain tasks (such as moving items or operating fixtures) carry inherent risk. We cannot accept liability for pre-existing damage, faulty fixtures, or wear and tear. Our accidental damage insurance carries an excess of £250; damages below this amount are not covered. Clients may wish to claim via their own household insurance for smaller incidents. Any damage caused during service will be reported.

Access to Property: You agree to provide access to the property at the scheduled time. If access is not possible, at least 48 hours’ notice must be given to reschedule. Our team will wait up to 15 minutes from the scheduled start time; failure to provide access after this time will result in the full service charge being payable.

Property Condition & Clutter: Clients are responsible for ensuring reasonable access to all areas requiring cleaning. Excessive clutter, obstructions, or unsafe conditions may limit the scope of service. We reserve the right to adjust the service, duration, or pricing accordingly.

Utilities: The Client must ensure access to running water and electricity at the property. If utilities are unavailable, we reserve the right to make amendments, cancel or reschedule the service, and charges may still apply.

Use of Products and Supplies: The Provider supplies all standard cleaning products and equipment unless otherwise agreed. Requests for specific or specialist products (including hypoallergenic products) must be made in advance. Additional charges may apply where specialised products are required.

Parking & Access Costs: The Client is responsible for providing suitable parking. Any associated costs, including parking fees, permits, congestion charges, or tolls, will be added to the final invoice where applicable.

Pets: Clients are responsible for ensuring pets are secured or controlled during the service. We are not liable for areas that cannot be safely accessed due to pets.

Service Guarantee: We are committed to delivering high-quality cleaning services that meet or exceed industry standards. Where services are tailored to a specific time or budget, results may be proportionate to those constraints. We will always aim to maximise results within the agreed parameters.

Satisfaction Policy: Any concerns must be reported within 24 hours of service completion. We will endeavour to return and rectify any agreed areas. Refunds will not be provided where the opportunity to re-attend has not been given.

Deep Cleans / End of Tenancy: A 50% deposit is required to secure your booking and will be deducted from the final balance. Deposits are non-refundable for cancellations made within 72 hours of the scheduled service. The remaining balance must be paid no later than 9am on the day of service.

Cancellation Policy: A minimum of 48 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice may result in a charge of up to 50% of the scheduled service cost.

Payment Terms & Conditions: Payment is due within 48 hours of service completion unless otherwise agreed. Payments not received within 14 days will incur a late fee of £5 per day until settled. Continued non-payment may result in suspension of services and further collection action.

Non-Solicitation of Staff: Our team members are carefully selected, trained, and supported to deliver our high standards. Clients agree not to directly or indirectly solicit, hire, or engage any member of our team outside of the Provider’s services during or after engagement. A breach of this clause will result in a fee to cover recruitment and training costs, with a minimum charge of £500.

Health & Safety: We reserve the right to refuse or terminate a service where conditions are deemed unsafe, hazardous, or inappropriate for our team. In such cases, charges may still apply.

Changes to Terms and Conditions: We reserve the right to amend these terms and conditions at any time. Clients will be notified in writing at least 14 days prior to any changes taking effect.